Frequently Asked Questions

Getting Started

• I’m interested in starting a subscription service. Where should I begin?

Plans & Fees

• What types of plans do you offer?
• Can I switch between plans?
• How can I cancel my plan?

Installation

• How do I install Go SubscRide on my store?
• Do you provide any installation and set up support?
• Is it possible to migrate my data from a different subscription app?

Features

• What subscription features are available?
• What happens if my subscription product is out of stock?
• Can I set a default subscription plan for a product?
• What are the available payment methods for customers (Shopify Payments, etc.)?
• What happens if the customer’s credit card expires or the payment fails to go through?
• Can you set up customer tags to help identify customers that have canceled, have active subscriptions, etc?
• Will you be adding more features in the future?

Integrations